Right of Withdrawal / Return Policy
We want you to be satisfied with your purchase. Therefore, we voluntarily offer a return policy under the following conditions.
Return Period
You may cancel your order within 14 days of receiving your goods without giving any reason.
Conditions for Returns
To ensure product quality and hygiene, the following conditions apply:
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The product must be unopened, sealed in its original packaging, and undamaged.
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The original packaging must not have been opened.
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The product must be returned in full.
For hygiene and safety reasons, opened pet food products are not eligible for return.
Return Procedure
Before returning any item, please contact us at:
Please include your order number in your message. We will provide you with further instructions regarding the return process.
Return Shipping Costs
The customer is responsible for the cost of return shipping.
Refunds
Once we have received and inspected the returned goods, we will refund the purchase price using the original payment method.
The refund will be processed within 14 days of receiving the returned item.
Exclusions from the Return Policy
The following items are excluded from the return policy:
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Opened or partially used pet food products
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Products with damaged original packaging
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Individually assembled or personalized products
Goodwill Policy
In individual cases, we may, at our sole discretion and without acknowledging any legal obligation, offer a goodwill solution if your dog or cat does not tolerate a product or if other exceptional circumstances apply.
If this applies to your situation, please contact us using the email address provided above.